Frequently Asked Questions
What services do you offer?We offer comprehensive billing and administrative support for mental and behavioral health providers, including revenue cycle management (RCM), claim submission, accounts receivable (A/R) follow-up, credentialing, CAQH setup and maintenance, insurance verification, and virtual office management. Our services can be customized to meet the specific needs of your practice.
Do you offer full-service billing or only specific services?Both. We offer a full-service billing and revenue cycle management package that covers every aspect of your billing process, as well as customizable service options if you only need support in specific areas.
What systems do you work with?We primarily work within SimplePractice and are experienced in managing clearinghouses and payer portals to ensure smooth claim submission and tracking.
How does your pricing work?Our pricing starts at a competitive base rate and varies depending on the size of your practice, claim volume, and the services you need. We offer flexible options including percentage-based, flat-rate, or per-claim pricing. Transparent pricing is provided during your consultation.
What is credentialing and why do I need it?Credentialing is the process of becoming approved and in-network with insurance companies so you can bill and receive reimbursement for your services. We manage the entire process from application to approval to ensure it is completed accurately and efficiently. Typically timeline for this is from 60-120 days.
How involved do I need to be once we start working together?We manage your day-to-day billing and administrative processes, allowing you to focus on providing quality patient care. While we handle the operational workload, we will keep you informed and reach out as needed to ensure everything runs smoothly behind the scenes.
To maintain efficiency, we collect all necessary information at the start of our partnership. However, there may be times when timely action is required. In those cases, we ask that all communications receive a response within 36 hours to ensure continuity and avoid delays.